Frequently Asked Questions

Everything you need to know about our 3D scanning technology and services.

What is the typical shipping time for 3DMakerpro scanners?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.

Do your 3D scanners require a subscription to use the software?

No, all 3DMakerpro scanners come with JMStudio software, which provides free lifetime updates and does not require a recurring subscription fee.

What is your return policy for electronic products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of receipt.

Are 3DMakerpro scanners compatible with Mac and Windows?

Yes, our scanners and the JMStudio software are compatible with both Windows 10/11 (64-bit) and macOS 11.0 or later.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm in supported regions.

Does the hardware come with a warranty?

Yes, all 3DMakerpro hardware products include a standard 1-year limited warranty covering manufacturing defects and technical malfunctions.